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Jon Andrews11:11 11 Jan 20I recently bought a full replacement for my existing separates from Dean and Alex at Soundstage. I cannot remember the... last time I had so much joy in buying something from such a caring, knowledgable friendly and customer oriented business. Although only a small family business Soundstage could branch out into giving lessons to many other organisations in customer service and professionalism.read more Philip Schofield15:29 12 Nov 19I have just had my Linn LP12 turntable serviced and given a Cirkus upgrade, plus new stylus, by Alan. I have been... really impressed by the result. The Turntable looks new and sounds absolutely terrific. Alan really cares about the Linn turntables, and was full of good advice. I followed his recommendations (within a budget, of course) and can now look forward to even better sounding music. Thanks also to Alex who co-ordinated things.read more A C21:35 30 Oct 19Dean was incredibly helpful and honest with his advice in choosing a turntable (of which I knew nothing about them!) as... a surprise gift. Delivery was quick and the item packaged perfectly. Dean offered at point of sale to give any help/advice once the gift was opened and also reiterated this in a handwritten note inside the package. Brilliant service. I wouldn't hesitate to recommend Soundstage.read more Denise Tanner09:48 13 Oct 19Review by Dr Peter Tanner Soundstage is much more than a hi Fi store. I’ve just bought a Linn Sondek LP12 from... Soundstage and was most impressed by the professional and personal service provided by Dean and Alex. The service includes sound advice and guidance and I was kindly invited to spend a day watching the turntable being expertly assembled by Alan. They provide a comprehensive after sales service which is a bit like being in a private club. I would recommend Soundstage without hesitation.read more claire underdown22:58 27 Sep 19I’ve recently purchased a Rega P1 from Dean at Soundstage ; my first turntable for many years. The delivery was... prompt but some damage had occurred in transit, despite the excellent packaging. I contacted Dean by email and was immediately reassured he would help. Without hesitation, Dean told me a new turntable would be shipped to me the next day and we discussed the arrangement for returning the damaged item. Remarkably, although I’d bought a refurbished item, Dean immediately offered me a brand new replacement. I think this was above and beyond -done with great professionalism and Dean’s commitment to great customer service was evident with every word. I would whole heartedly recommend the company following this and would certainly look there first for any item I am considering. 😊read more Simon Farrar16:30 25 Sep 19Very Happy. Great family run business with a very personable and friendly vibe. Extremely knowledgeable, helpful and... accommodating. Also have a fantastic taste in music which helps! I've been to a lot of HiFi dealers and this is definitely my favourite for service, staff and conversation. On top of which always inviting to evenings of music showings with food and wine. The personal touch goes a long way. Look no further if you're into High Fidelity sound and an enjoyable experience! Awesome folks. Look forward to dealing with again in the future. Keep up the good work!! P.S Loving my Naim system!!! :)read more Aditya Chakrabortty20:36 14 Sep 19A small family-run business, where everyone really cares about what they do. Even though I am far from Dean's... biggest-spending customer, he took the time and trouble to think about what would work best for my family and me – and then put real care and attention into making everything look and sound as good as possible. The result is a system that works so well in a difficult room and which has given everyone a lot of pleasure. In short, highly recommended.read more Stephen Elston12:39 25 Aug 19I came, I heard, I concurred. This re-discovered jewel in Heddon Court Parade is more conspicuous of late with a... slightly louder shop front and an enticing display of equipment within. It may be modest in size but it caters for the grandest ambition. And it is accessible; being within a short walk of Cockfosters underground station or, in my case, the occasional car journey from home with parking spaces alongside or, better still, permission to rest a bike on their wood laminate floor... it doesn’t look out of place: and these are accommodating hosts. Somehow, there is also room for the hardware, including my own vintage Linn Sondek connected to serious components for demonstration after restoration. It doesn’t sound 40 years old now… my ears tell me it was built today: and it shines in every way. An experience beyond expectation can only have been facilitated by a skilled and dedicated craftsman behind the scenes -- a turntable Surgeon who sat with me beforehand to discuss the forthcoming operation in tones of reassurance and with practical answers to every question. Meanwhile, the boss of the shop went out to fetch me a coffee. Everyone at Soundstage is like that. In fact their enthusiasm, knowledge and dedication are contagious. Customers become part of the event; pointing you in a certain direction or extending a welcome while you wait. Not that you are neglected or (on the other side of the record) that you feel under pressure. And, talking of music, don’t be surprised if you (or Soundstage) discover something new to enjoy!read more Robert Mann15:32 17 Jul 19This is a business which focuses on combining a brilliant customer service with excellent product knowledge. The... atmosphere is very relaxed without any hint of overselling. You really get a feeling that the business is based on long term costumer enjoyment rather than short term profit margin. Whilst listening to the Linn LP12 turntable the conversation turned to a discussion on the therapeutic benefits of music. How can you better that?read more Jimmy Campbell15:04 21 Jun 19I could not recommend Soundstage high enough. I have dealt with Soundstage on a few occasions now and will continue to... go to them for advice of on hi-fi equipment and upgrades when I am able. The service is thorough, personable, and professional. Not being a tech head myself can leave you feeling a little lost in the world of Hi-fi, however Dean and boys convey there expertise and knowledge in such a manner as to put you at ease when exploring the vast intricacies of Hi-fi. All my questions were answered in a manner that was easily digestible and clear, making my decisions informed with clarity. There is no 'hard sale' but an eagerness to meet your individual needs and requirements, achieved by Soundstage truly listening to you as the customer. A personable service that will entice me back again and again. Thank you Soundstage! Could not be happier with my system and your guidance! Great experience from demo to instalment!read more Steven Immelman11:43 06 Jun 19Exceptional knowledge and service; Alex in particular was fantastic. My B&W 803 D3's were shipped in double quick time... - to Portugal. I cannot praise Soundstage enough.read more Pete Morrish08:17 04 Jun 19Great experience buying from Soundstage. Hadn't used them before, but was on the hunt for Chord gear (TT2 and M... Scaler), so took the plunge with them. There was a wait for the units, as they were selling faster than the manufacturer could make them, but Alex at Soundstage kept me up to date the whole way through. He even sorted out a loaner Hugo 2 for me whilst waiting on the TT2 to turn up. Zero hassle, great service, very friendly, definitely recommended.read more Adam Harland10:28 22 May 19What a refreshing experience......friendly staff, very knowledgeable and so enthusiastic about sound and vision, just... what I needed. I didn't feel over sold, just well catered for and glad I found these guys after some previously bad experiences elsewhereread more Alexi Pittalis11:42 02 May 19The team were very efficient and have a true passion for Hi-Fi, assisting with advice and service. Very good at... explaining how everything works to a non-techy person like myself. Thanks again Guys!read more Melvyn Carter16:17 08 Apr 19Fantastic service from an enthusiastic and very knowledgable team. The fitting was carried out expertly, efficiently... and the fitters cleaned up immaculately. Highly recommended. I am delighted in all respects.read more Jeff Vincent16:10 20 Mar 19I ordered some speaker stands which turned out to be incompatible with my existing speakers so they were returned. The... speedy turn around and service provided by Alex at Soundstage was faultless. I thoroughly recommend Soundstage Hi-Fi for their help and service.read more Steve Clarke14:55 08 Mar 19Alex of Soundstage did a great job in fulfilling my order for a new Rega Brio Amp which was couriered to me within 48... hours. He offered very helpful advise before I decided to go ahead with the purchase as I was sceptical whether the Brio could bring out something a bit extra in the music compared with my existing Cyrus Amp. So far I am happy with the 'out of the box' sound of the Brio but anticipate that I will get that bit extra from it when the run-in period is complete. These guys at Soundstage know their stuff when it comes to Hi-Fi and stock a cracking range of gear . Highly Recommended.read more Winsome Losesome12:39 31 Dec 18Superb service from this company. Communication, knowledge and and post sales service outstanding. Clearly these people... care a lot about personal service which is a rare commodity theses days. Excellent!read more Edward Rising16:57 27 Dec 18Brilliant shop with incredibly helpful and knowledgeable staff. Over the years they have fitted my home entertainment... system and I have returned to buy smaller items too. They are always helpful and work with you to find the right equipment for your budget and space. Highly recommend!read more
