What Our Customers Say

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  • Denise Tanner
    Denise Tanner
    09:48 13 Oct 19
    Review by Dr Peter Tanner Soundstage is much more than a hi Fi store. I’ve just bought a Linn Sondek LP12 from Soundstage and was most impressed by the professional and personal service provided by Dean and Alex. The service includes sound advice and guidance and I was kindly invited to spend a day watching the turntable being expertly assembled by Alan. They provide a comprehensive after sales service which is a bit like being in a private club. I would recommend Soundstage without hesitation.read more
    claire underdown
    claire underdown
    22:58 27 Sep 19
    I’ve recently purchased a Rega P1 from Dean at Soundstage ; my first turntable for many years. The delivery was prompt but some damage had occurred in transit, despite the excellent packaging. I contacted Dean by email and was immediately reassured he would help. Without hesitation, Dean told me a new turntable would be shipped to me the next day and we discussed the arrangement for returning the damaged item. Remarkably, although I’d bought a refurbished item, Dean immediately offered me a brand new replacement. I think this was above and beyond -done with great professionalism and Dean’s commitment to great customer service was evident with every word. I would whole heartedly recommend the company following this and would certainly look there first for any item I am considering. 😊read more
    Simon Farrar
    Simon Farrar
    16:30 25 Sep 19
    Very Happy. Great family run business with a very personable and friendly vibe. Extremely knowledgeable, helpful and accommodating. Also have a fantastic taste in music which helps! I've been to a lot of HiFi dealers and this is definitely my favourite for service, staff and conversation. On top of which always inviting to evenings of music showings with food and wine. The personal touch goes a long way. Look no further if you're into High Fidelity sound and an enjoyable experience! Awesome folks. Look forward to dealing with again in the future. Keep up the good work!! P.S Loving my Naim system!!! 🙂read more
    Aditya Chakrabortty
    Aditya Chakrabortty
    20:36 14 Sep 19
    A small family-run business, where everyone really cares about what they do. Even though I am far from Dean's biggest-spending customer, he took the time and trouble to think about what would work best for my family and me – and then put real care and attention into making everything look and sound as good as possible. The result is a system that works so well in a difficult room and which has given everyone a lot of pleasure. In short, highly recommended.read more
    Stephen Elston
    Stephen Elston
    12:39 25 Aug 19
    I came, I heard, I concurred. This re-discovered jewel in Heddon Court Parade is more conspicuous of late with a slightly louder shop front and an enticing display of equipment within. It may be modest in size but it caters for the grandest ambition. And it is accessible; being within a short walk of Cockfosters underground station or, in my case, the occasional car journey from home with parking spaces alongside or, better still, permission to rest a bike on their wood laminate floor... it doesn’t look out of place: and these are accommodating hosts. Somehow, there is also room for the hardware, including my own vintage Linn Sondek connected to serious components for demonstration after restoration. It doesn’t sound 40 years old now… my ears tell me it was built today: and it shines in every way. An experience beyond expectation can only have been facilitated by a skilled and dedicated craftsman behind the scenes -- a turntable Surgeon who sat with me beforehand to discuss the forthcoming operation in tones of reassurance and with practical answers to every question. Meanwhile, the boss of the shop went out to fetch me a coffee. Everyone at Soundstage is like that. In fact their enthusiasm, knowledge and dedication are contagious. Customers become part of the event; pointing you in a certain direction or extending a welcome while you wait. Not that you are neglected or (on the other side of the record) that you feel under pressure. And, talking of music, don’t be surprised if you (or Soundstage) discover something new to enjoy!read more
    Robert Mann
    Robert Mann
    15:32 17 Jul 19
    This is a business which focuses on combining a brilliant customer service with excellent product knowledge. The atmosphere is very relaxed without any hint of overselling. You really get a feeling that the business is based on long term costumer enjoyment rather than short term profit margin. Whilst listening to the Linn LP12 turntable the conversation turned to a discussion on the therapeutic benefits of music. How can you better that?read more
    Jimmy Campbell
    Jimmy Campbell
    15:04 21 Jun 19
    I could not recommend Soundstage high enough. I have dealt with Soundstage on a few occasions now and will continue to go to them for advice of on hi-fi equipment and upgrades when I am able. The service is thorough, personable, and professional. Not being a tech head myself can leave you feeling a little lost in the world of Hi-fi, however Dean and boys convey there expertise and knowledge in such a manner as to put you at ease when exploring the vast intricacies of Hi-fi. All my questions were answered in a manner that was easily digestible and clear, making my decisions informed with clarity. There is no 'hard sale' but an eagerness to meet your individual needs and requirements, achieved by Soundstage truly listening to you as the customer. A personable service that will entice me back again and again. Thank you Soundstage! Could not be happier with my system and your guidance! Great experience from demo to instalment!read more
    Steven Immelman
    Steven Immelman
    11:43 06 Jun 19
    Exceptional knowledge and service; Alex in particular was fantastic. My B&W 803 D3's were shipped in double quick time - to Portugal. I cannot praise Soundstage enough.read more
    Pete Morrish
    Pete Morrish
    08:17 04 Jun 19
    Great experience buying from Soundstage. Hadn't used them before, but was on the hunt for Chord gear (TT2 and M Scaler), so took the plunge with them. There was a wait for the units, as they were selling faster than the manufacturer could make them, but Alex at Soundstage kept me up to date the whole way through. He even sorted out a loaner Hugo 2 for me whilst waiting on the TT2 to turn up. Zero hassle, great service, very friendly, definitely recommended.read more
    Adam Harland
    Adam Harland
    10:28 22 May 19
    What a refreshing experience......friendly staff, very knowledgeable and so enthusiastic about sound and vision, just what I needed. I didn't feel over sold, just well catered for and glad I found these guys after some previously bad experiences elsewhereread more
    Alexi Pittalis
    Alexi Pittalis
    11:42 02 May 19
    The team were very efficient and have a true passion for Hi-Fi, assisting with advice and service. Very good at explaining how everything works to a non-techy person like myself. Thanks again Guys!read more
    Melvyn Carter
    Melvyn Carter
    16:17 08 Apr 19
    Fantastic service from an enthusiastic and very knowledgable team. The fitting was carried out expertly, efficiently and the fitters cleaned up immaculately. Highly recommended. I am delighted in all respects.read more
    Jeff Vincent
    Jeff Vincent
    16:10 20 Mar 19
    I ordered some speaker stands which turned out to be incompatible with my existing speakers so they were returned. The speedy turn around and service provided by Alex at Soundstage was faultless. I thoroughly recommend Soundstage Hi-Fi for their help and service.read more
    Steve Clarke
    Steve Clarke
    14:55 08 Mar 19
    Alex of Soundstage did a great job in fulfilling my order for a new Rega Brio Amp which was couriered to me within 48 hours. He offered very helpful advise before I decided to go ahead with the purchase as I was sceptical whether the Brio could bring out something a bit extra in the music compared with my existing Cyrus Amp. So far I am happy with the 'out of the box' sound of the Brio but anticipate that I will get that bit extra from it when the run-in period is complete. These guys at Soundstage know their stuff when it comes to Hi-Fi and stock a cracking range of gear . Highly Recommended.read more
    Winsome Losesome
    Winsome Losesome
    12:39 31 Dec 18
    Superb service from this company. Communication, knowledge and and post sales service outstanding. Clearly these people care a lot about personal service which is a rare commodity theses days. Excellent!read more
    Edward Rising
    Edward Rising
    16:57 27 Dec 18
    Brilliant shop with incredibly helpful and knowledgeable staff. Over the years they have fitted my home entertainment system and I have returned to buy smaller items too. They are always helpful and work with you to find the right equipment for your budget and space. Highly recommend!read more
    Next Reviews

” Unrivalled shopping experience from Dean. No sales pressure and solely concerned with making sure that we walked out of the shop with what we needed and not what would maximise his sales. Very patient and knowledgeable. A long term customer in the making. ”

Graham Sterling

 

 

 

” I adore the system they recommended and fitted, making viewing all the better enhanced with the superb sound I now have. I would thoroughly recommend Soundstage to anyone thinking of purchasing a sound or cinema system.”

R G

” Dean and his whole team is magnificent, not only are they highly passionate they know their products inside out. Their installation has been seamless, and their aftercare superb.” 

Suzanne Ferreira

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